If EZtankless, please contact the Technical Support Department: support@eztankless.com. Rinnai Australia Pty. Our products are renowned for their quality and reliability, but in the unlikely event you wish to make a Product Warranty claim… Warranty Length. The heat exchanger term is extended to 12 years when installed with a tankless isolation valve kit. Box 460 Braeside VIC 3195. ", "Get ahold of tech … Warranty Conditions and Exclusions stated in this document. The warranty claim for product parts and labor may be denied if a component or product returned to Rinnai is found to be free of defects in material or workmanship; … Rinnai Australia Pty Ltd, P.O. Showroom – Adelaide: 40-42 Tikalara Street Regency Park SA 5010. Phone: 219-369-4781. Rinnai is responsible for reasonable costs associated with legitimate warranty claims, including call-out of an authorised Rinnai service provider to inspect the faulty product. Rinnai is responsible for reasonable costs associated with legitimate warranty claims, including call-out of an authorised Rinnai service provider to inspect the faulty product. Improper installations, gas system issues, debris, bugs, cleaning, adjustments and general maintenance items are NOT covered by Rinnai’s labor warranty. EZ Tankless, Inc. 120 N Washington Ave. Fowler, IN 47944. www.eztankless.com. The overall rating of the company is 1.7 and consumers are mostly dissatisfied.. Invest in Rinnai, Invest in Reliability Any claim for warranty parts should be made to your local dealer, distributor or to EZtankless. Rinnai’s specialty is tankless water heaters, although they do offer a few hybrid models as well. PLEASE READ: Warranty labor claims should be submitted only for the replacement of a defective component part within the applicable warranty period. Warranty Conditions and Exclusions stated in this document. Appliances must be serviced by a qualifies engineer annually. The warranty claim for product parts and labor may be denied if a component or product returned to Rinnai is found to be free of defects in material or workmanship; damaged by improper installation, use or operation; or damaged during return shipping. Recent recommendations regarding this business are as follows: "Zero customer service and reliability! Our brands include Rinnai, Brivis, APAC and Polo. Rinnai is responsible for reasonable costs associated with legitimate warranty claims, including call-out of an authorised Rinnai service provider to inspect the faulty product. Ltd. reserves the right to make modifications and change specifications without notice Rinnai is not responsible for: (a) costs for tradespeople that are not authorised Rinnai service providers; or Any domestic appliance that is installed on a commercial system or site will have its parts warranty reduced to 1 year. Rinnai Australia manufactures and distributes a broad range of home comfort products. Rinnai is not responsible for: (a) costs for tradespeople that are not authorised Rinnai service providers; or Rinnai’s name brand water heaters carry a 1/5/10 year (one year labor, five years parts, ten years heat exchanger). Rinnai is not responsible for: (a) costs for tradespeople that are not authorised Rinnai service providers; or Navien tankless water heaters & boilers for residential and commercial applications use innovative high efficiency technology to provide a comfortable environment. PRODUCT WARRANTY. As a new customer, Rinnai is offering you the opportunity to enroll in its Extended Service Plan, which covers labor on all Rinnai SENSEI™ Tankless Water Heater models if you register within 90 days of purchase of your unit. Proof of commissioning must be provided with every warranty claim. Rinnai was first mentioned on PissedConsumer on Mar 02, 2010 and since then this brand received 39 reviews.. Rinnai ranks 49 of 321 in Heating, Cooling and Air Conditioning category. 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